Shipping
All orders will be fulfilled and tracking information will be provided day of. All orders will be shipped the next day with the exception of Sundays where the courier services may be closed.
Delays might occur due to inclement weather. If you have any questions or concerns about your orders please don’t hesitate to reach out to info@janedoesoapcompany.com
Returns and Refunds
If you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit or an exchange. All returned items must be in new and unused condition, with all original tags, labels attached, packaging. All returns must be postmarked within 30 day(s) of confirmation of delivery.
To process your return, securely place the item along with your proof of purchase and the return form in its original packaging and then mail your return to the following address:
The Jane Doe Soap Company
Attn: Returns
PO Box 936
Lowell, Ma 01852
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 day(s) from the receipt of your item to process your return. Upon completion of processing, we will deduct our shipping costs from the refund amount. Refunds may take 1-2 billing cycles to appear on your credit card statement.
If you have any questions concerning our return policy, please contact us at:
info@janedoesoapcompany.com